Facebook has become the latest company to admit that human contractors listened to recordings of users without their knowledge, a practice the company now says has been “paused”.
Citing contractors who worked on the project, Bloomberg News reported on Tuesday that the company hired people to listen to audio conversations carried out on Facebook Messenger.
The practice involved users who had opted in Messenger to have their voice chats transcribed, the company said. The contractors were tasked with re-transcribing the conversations in order to gauge the accuracy of the automatic transcription tool.
“Much like Apple and Google, we paused human review of audio more than a week ago,” a Facebook spokesperson told the Guardian.