Claim: Facebook Fails to Protect Moderators from Mental Trauma

Who’s watching over the watchers?

A former Facebook contract employee has lodged a suit against the company, alleging that content moderators who face mental trauma after reviewing distressing images on the platform are not being properly protected by the social networking giant.

Facebook moderators under contract are “bombarded” with “thousands of videos, images and livestreamed broadcasts of child sexual abuse, rape, torture, bestiality, beheadings, suicide and murder”, the lawsuit said.

“Facebook is ignoring its duty to provide a safe workplace and instead creating a revolving door of contractors who are irreparably traumatized by what they witnessed on the job,” Korey Nelson, a lawyer for former Facebook contract employee Selena Scola, said in a statement Monday.

Facebook in the past has said all of its content reviewers have access to mental health resources, including trained professionals onsite for both individual and group counseling, and they receive full health care benefits.