This seems like a great application for automation.
The M Social Singapore hotel is introducing a droid that can deliver room service to guests. It navigates using 3D cameras and can negotiate lifts and manoeuvre around people wandering down the corridors. The M Social is far from the first establishment to employ such robots. The machine, called Relay (pictured), which is made by Savioke, a Californian firm, already does shifts at some Aloft and Residence Inn hotels.
Tom Breedon, the general manager of the Residence Inn at Los Angeles airport, says using the robot for deliveries increases revenue per available room, a key industry measure, by at least 0.5%. This is partly because a robot is cheaper than a human (the Relays are leased for $2,000 a month; they cannot be bought). But it is also because guests are so taken by the novelty of being served by a robot that they order more room service.
Note the price point.
At $2k/month, that’s the equivalent of about $11.5/hour (assuming 2080 work year). And the robot comes without the headaches of recruiting, calling in sick, bad behavior, law suits, benefits, etc. Also, the robot can work almost 24 hours a day, so it is really providing the equivalent of 4.2 FTEs.
On the flip side of that equation, the company that makes the droid is based in San Jose, California, and is likely paying engineers, software developers, technicians, etc. well into six-figure salaries to create these devices.
Creative destruction is not a bad thing. It is essential to economic and human progress.