Customer Service Done Right

There are a lot of folks who bag on companies when they have poor customer service, and rightly so. But it is incumbent on us, then, to share good stories too. Today my darling wife booked a little trip for us on Taca Airlines. In the process, our credit card was declined. Within seconds, she received a call from the credit card company asking if the charge was OK (that’s why it was declined and it was OK). At almost the same time, I received a call on my cell phone from an agent at Taca offering to help. They saw that something was going wrong online. It only took a few minutes and we were all booked.

Great service from one company looking out for us and another looking to help us complete a transaction.

Awesome.