Callous Emergency Services Operator Blames Overwork

Wow. The utter lack of compassion for the dead woman is breathtaking.

An emergency services operator has said she is not to blame after she mocked a young mother who died hours after calling the service in acute distress.

Naomi Musenga, 22, called Strasbourg’s ambulance service with severe stomach pain and said: “I’m going to die”.

“You’ll definitely die one day, like everyone else,” the operator replied.

The woman – who wishes to remain anonymous – told French TV on Sunday night that she was under pressure and the emergency services were overworked.

Asked if she regretted what she had said, the operator replied: “In the conditions… let’s say it was inappropriate.

“We are constantly under pressure… I can be two or three hours hanging on my phone, I have no time to get up there’s so much [demand] everywhere,” she said. “We hang up and we pick up.”


The operator’s lawyer told BFMTV last week said that she would normally field on average 2,000 calls a day.

I hope that last stat was a typo. If not, I call BS.